Customer Support

At Rectangle Health, we are committed to providing exceptional customer support and ensuring your satisfaction. Whether you have inquiries about our services, need assistance with a specific issue, or simply want to share your feedback, we are here to help you every step of the way.

Get help

COMMITMENT TO EXCELLENCE

Providing the highest quality customer support.

Partnering with over 36,000 healthcare providers of all specialties and sizes has taught us a thing or two about the healthcare industry. That’s why our customer support team is made up of experts dedicated to helping you meet your unique practice goals. Our 24/7 technical support, one-on-one strategic guidance, and a breadth of customer best practices are all there to help your practice thrive. Reach out to us anytime – via text, phone, or chat – and experience for yourself what world-class customer support can do for you.

Get support

All the ways we support you.

We don’t just excel at developing powerful payments software. We’ve also got a world-class customer support team working 24/7 for you. Don’t just take it from us. Our support team’s been called “excellent”, “top-notch”, and “a dream to work with”.

24/7 tech support

To resolve any technical issues, any time of day.

Multiple ways to reach us

Questions answered by phone, email, or chat.

Dedicated support staff

To get to know your organizational needs.

Product trainings

Live Master Classes to boost your expertise.

Best practices and resources

Exclusive content to help you thrive.

Strategic, personalized guidance

To help you achieve your unique goals.

Helpful Resources

Get more from Practice Management Bridge.

Explore what's new

Bridge™ Compliance Master Class

Register now

Bridge™ Payments Master Class

Reserve your spot

Access Card on File resources.

Learn more

Refer a provider to earn rewards.

Refer and earn

Top-rated and trusted by our customers.

Users Most Likely to Recommend G2 Badge Winter 2025

Highest User Adoption G2 Badge Winter 2025

Our clinic has used Rectangle for the last 11 years. Their customer service has been a dream to work with if any questions would arise.”

PetPalace

If anything happens when it comes to compliance, I know Rectangle Health will help and support us instead of having to carry that all on our own. I don't know that you can put a price tag on that.”

Alisa Buchanan, Practice Manager

Crossroads Counseling Center 

Their dedication to communication and preparedness sets them apart. It’s really nice to have somebody we can email when we’re in a bind. We know we have backup with Rectangle Health.”

Breanna Slaughter, Director of Operations

Southern Dental Alliance

We love working with Rectangle Health. We have been using them for years. They offer us a seamless bridge to our computer program and they have features that are useful and easy to navigate through! Their customer service, training, and support is above expectation.”

Wilsonville Endodontics

This transition to Rectangle Health has been smooth and extremely easy. Everyone I have talked to and worked with have been friendly and very helpful. Very, very glad we switched to Rectangle Health.”

Northern Chiropractor

Need Customer Support?

Customers looking for support can contact us using chat, phone, email, or by submitting the form below.

Chat with us.

Click here to chat with a representative now.

Call us.

Call us at 1-800-337-3630 to talk to a representative.

Email us.

Send us a note at care@rectanglehealth.com.

Customer Support Request

Fill out our contact form and a customer care representative will reply within one business day.

Note: If you are a patient with billing inquiries, please reach out directly to your healthcare provider.