HOW IT WORKS
RavePoint keeps you fully informed and updated about your upcoming appointments. We do this by delivering a series of reminders, including
- an acknowledgement right after you make your appointment
- a reminder one week before your appointment
- a reminder a couple of days before your appointment
- a final reminder on the day of your appointment
These reminders will come from your choice of
- phone calls, originating from their office number
- text messages, originating from their dedicated text number
- email messages, originating from donotreply@ravepoint.com
When you receive your reminders, you’ll be asked to confirm or cancel your appointment
- By text, you can reply YES to confirm or NO to cancel
- By phone call, you can press 1 to confirm or 2 to cancel
- By email, you can press a specific button for your response
- Each reminder provides contact information for rescheduling your appointment
YOUR PREFERENCES
When you receive an email from us, you can click on the link that says, “Please take a moment and update your preferences for future notifications.” Here, you can also update your contact information. The link will open a Web browser where you can add phone numbers and email addresses as well as tell us how you prefer to be contacted.
YOUR THOUGHTS
Following your appointment, you will be invited to take an online survey. Hearing from you about your experience is our best way to provide even better service to you and our clients.