Spectrum Vision Partners is a leading management services organization that serves ophthalmology practices and ambulatory surgery centers. Their more than 700 employees provide access to world-class management solutions, so that their partners can focus on delivering exceptional eye care.
Sharon DeCanio, Director of Reimbursement for Spectrum Vision Partners, is a longtime user of Practice Management Bridge®. We asked Sharon about her experience using our patient payment and engagement solution:
What is the biggest improvement you’ve seen in your office since implementing Practice Management Bridge?
“I have a staff of between 40 and 50 people in the billing department, and any one of them can take credit card payments at their own workstation with Practice Management Bridge. Before, it was one person running the credit cards, so it’s a much easier and a much more efficient way to run a billing department.”
What are some of the benefits of using Practice Management Bridge at your organization?
“First and foremost is the dedicated support. Throughout all the years I’ve been working with Rectangle Health, it has been extremely high on the list of things that I’m pleased with. Also, the fact that the solution interfaces with and patient payments auto-post to [our PMS] NextGen — that does save us some keystrokes.”
Has Practice Management Bridge helped you navigate new office procedures over the last year?
“Yes. A big advantage has been the ability for our team to use this remotely, whether they’re working on their home computer and taking a phone call, entering card numbers from a paper statement – which we still offer due to our patient demographics – or posting directly from websites, all of that is really seamless.”
How does Practice Management Bridge help manage your day-to-day activities?
“When we have patients who need refunds, the system makes that process so easy. I go into Practice Management Bridge, bring that patient’s record up from a large date range to see all their transactions. I don’t have to log in and out of different portals to get to that information. The whole process is quick – we issue the refund and then send an email receipt to the patient, and we’re done. That’s so easy and makes my accounting department happy.”